What are written office policies and does every state require them?
A written office policy manual documents how the brokerage handles agency disclosure, trust accounting, advertising, agent supervision, record retention, and complaint response. Most state real estate commissions require it to be in place before an entity begins operations, and it is the first document requested in an audit. See /compliance-templates for de-identified sample policies.
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More on Compliance & Trust Accounts
What is a real estate trust account?
A trust account (also called an escrow or client funds account) is a separate bank account the broker of record maintains to hold earnest money, security deposits, prepaid rent, and other client funds. State law requires it to be reconciled monthly, separately titled from operating funds, and available for real estate commission audit at any time.
Who is liable for real estate commission complaints?
The broker of record. State real estate commissions bring enforcement actions against the licensed individual designated on the brokerage license, not against unlicensed staff or the corporate entity in isolation. This is why the BOR must have meaningful oversight of daily operations.